Coronavirus Information | Toledo Lucas County Health Department

*Based on expanded CDC cases definitions for Confirmed and Probable cases of COVID-19. **Includes all (resident & non-resident) COVID-19 tests performed in Lucas County (hospital & community testing) reported to TLCHD by 4:00 pm M-F. This number does not include Lucas County residents tested in other jurisdictions or tests not reported to TLCHD.
Case Counts will by updated daily by 4:00pm.
Page updated 9/21/20 5:45 pm

Primary Orders & Guidance

Lucas County Back to School GuidanceRevised 9-10-20

Lucas County Open for Business GuidanceRevised 5-7-20

Ohio Department of Health: Public Health Orders (All)

Ohioans Protecting Ohioans Urgent Health Advisory

ODH Revised Public Health OrdersFor Business Guidance & Social Distancing

ODH Public Health Order ExtensionUpdated 7-6-20

Review the Business/Employer & Employee Info tab below for additional resources for safe and responsible operation.

Specific Sector Orders

Gym, Dance, Personal Fitness Order

Non-Essential Surgeries Order

Nursing/Care Facility Order

County Fair & Animal Exhibition Order

Youth Day Camps & Residential Camps

Dine Safe Ohio Order

Dine Safe Ohio FAQ

Facial Coverings in Child Education Settings Order

Contact Sport Practices & Non-Contact Sport Competitions

Non-Contact Sports Order

Personal Services Order

Camp Safe Order

K-12 Schools Order

Child Care Order

The Ohio Director of Health’s Revised Public Health Orders and all specific sector orders are effective per the ODH Public Health Order Extension until either the State of Emergency declared by the Governor no longer exists or they are rescinded or modified.

Lucas County Community COVID-19 Survey

Designed to help health officials track suspected cases, estimate COVID-19 presence in our community, and follow-up with individuals expressing mild to moderate symptoms as time and resources permit.
Securely encrypted, safe, and HIPAA protected.
- Your information will never be shared with any third party not working on the pandemic response.
Made possible through close collaboration between the University of Toledo and the Health Department.
YOU can help Keep the Curve Flat by reporting your COVID symptoms as honestly and carefully as you can.

Cumulative Case Count Chart (9-21-20)
Updated M-F by 4:00pm

Lucas County COVID-19 Zip Code Map 9-21-20 (PDF)
Updated M-F by 4:00pm

*Refer to “About the Map” Below

*About the Map:
- The zip code map identifies where each confirmed and **probable positive case lives. This does not mean cases were infected near their home or infectious around the area they live, but it is possible. The map highlights the importance of social distancing, staying home for all but essential needs, and minimizing exposure risk.
- It is also important to understand that this map includes all confirmed and **probable cases to-date. Some of these cases may have already recovered, have had mild illness, or were hospitalized to recover from the virus.
- Previous maps can be found in the accordion tabs below under “COVID-19 Newsletter, Data, and Maps“
- **Probable cases are now included in the zip code map in addition to confirmed cases. These cases are determined based on the expanded CDC case definitions for Confirmed and Probable cases of COVID-19.

Hotline Numbers / Key Contacts

Key Lucas County Service & Resource Contact Information

English / Spanish / Arabic / Chinese

Lucas County COVID Hotline:

Dial (419) 213-4161
- Option 1:
  - For general questions or concerns about COVID, press 1 to connect to the Ohio Department of Health’s Information Hotline 1-833-4-ASK-ODH (1-833-427-5634)
- Option 2:
  - For COVID-19 testing site information, press 2.
- Option 3:
  - For information on Self-Quarantine vs Self-Isolation, press 3.
- Option 4:
  - To make a report about a business not enforcing COVID safety requirements or mask use, press 4.
- Option 5:
  - If you are an employer calling to report a positive employee, press 5.

24/7 United Way 2-1-1 Call Line

Connect to 2-1-1 for all non-medical related questions.
Dial 2-1-1 or
Text your zip code to 898-211
Chat online at www.211nwo.org
School Meals Info on Resource tab below

COVID-19 Emotional Support:

Call 419-442-0580.

24/7 Crisis Text Line:

Text 4hope to 741-741 to be connected to a crisis counselor.

24/7 Crisis/Recovery Helpline:

Call 419-255-3125 for information and linkage to mental health and addition services.

Supporting Local Heroes:

Call 419-841-6781.

ZEPF Center:

Call 419-841-7701.

Toledo Water Service

Toledo residents can call Engage Toledo 419-936-2020 to get their water turned back on for free.

Community Guidance

See the Limited English Proficient (LEP) tab for additional resources in other languages.

School Resources & Information

School Re-Opening Guidance
- Lucas County Back to School COVID-19 Guidance (9-10-20)
  - Standalone Page: School & TLCHD Collaboration Process (9-10-20)
  - Standalone Page: School Nurse Algorithm (9-10-20)
  - Standalone Page: Symptom & Household Exposure Handling (9-10-20)
- School Case/Contact Reporting to Health Department: https://tinyurl.com/LCSchoolCOVID
- State of Ohio School Reporting Template: https://coronavirus.ohio.gov/static/responsible/schools/School-to-LHD-Template.xlsx
- School Letter Templates:
- School Planning Reference Guide (7-16-20)
- School COVID-19 Tabletop (7-23-20)
- Reset & Restart Education Website
- ODE: Planning Guide for Ohio Schools and Districts

Graduation Information
- The Ohio Department of Education and the Ohio Department of Health urge school districts to be thoughtful and careful in choosing and planning the best way to celebrate graduation and other milestones. Several options are available and can be successfully implemented all while keeping safe practices in mind.
  - Graduation Ceremony Statement (Website)
  - Graduation Ceremony Statement (PDF)

Guidance & Resources

Face Covering/Mask Guidance
- U.S. Surgeon General: How to Make a Face Covering
- ODH Cloth Face Coverings Checklist (Website) / (PDF)
- TARTA Riders Facial Covering Requirement (4-11-20)
- How Protective is your face covering/mask? (Click Image Below)
How to Prepare your Home

- English / Spanish / Arabic / Chinese

Symptoms of Coronavirus Disease (COVID) 2019
- English / Spanish / Chinese
- The symptom lists above are not all inclusive.
- Please consult your medical provider or call the COVID-19 helplines for any other symptoms that are severe or concerning.
Stop the Spread of Germs
- English / Spanish / Chinese

If You Have Contact with a Confirmed Case (PDFs)
- English / Spanish / Arabic / Chinese

Business/Employer & Employee Information

This tab contains resources to help businesses safely and responsibly reopen, distribute messaging, apply for economic relief, assist employers and workers with workforce development opportunities, unemployment resources, and travel guidance.

Lucas County Open for Business

- MOST RECENT GUIDANCE UPDATED 5-7-20:
  - Lucas County Open for Business Guidance (5-7-20) / Zip File (5-12-20)
    - NOTE: The employer process to notify the Health Department of a positive employee has changed. To report a positive employee and initiate contacting tracing with the Health Department, employers should use the HIPAA secure form to provide details on their positive employee:
      - REPORTING LINK: http://www.tinyurl.com/LCReportCovid
    - This guidance contains information and resources to help businesses of all sizes and from all sectors reopen responsibly to protect their customers and employees.
    - The Zip File includes additional guidance and handout resources for use in local businesses and offices.
    - (List of Guidance Updates 5-7-20) / (List of Zip File Resources 5-12-20)
- Supplemental Guidance:
  - Ability Center’s ADA Guidelines
  - Preventing Illness by Legionella: Building Reopening Water Systems Handout (5-7-20)
    - As Lucas County prepares to open for business, water systems that have not been in use could be at increased risk for Legionella and other bacteria that cause illness.
  - Media Advisory: May 12 Lucas County Restaurant Re-Opening Support and Guidance

Ohio Department of Health Responsible Restart

Chamber of Commerce Resources
- Toledo Regional Chamber of Commerce (419-243-8191)
- Great Lakes Marketing Research: Rebounding from COVID-19
  - This survey gives insight into consumer confidence prior to Ohio businesses reopening. Another survey is planned towards the end of May to see how consumer confidence has changed.

Ohio Restaurant Association (Website)
- The Ohio Restaurant Promise
- Employer Resources: PPE Supplies
- ServSafe® Training Modules
  - Free ServSafe Food Handler Training
  - Free Career Development Training
  - Free Hospitality Career Training
  - Reopening Guidance and Takeout & Delivery COVID-19 Precautions Modules
    - Offered in both English & Spanish, ServSafe has developed 3 FREE on-demand training videos to assist operators in training their staff in appropriate COVID-19 precautions hygiene and sanitation practices.

Other Business Community Resources

Employer Interim Guidance Letter
- English / Spanish
Visitor’s Sign
- English / Spanish
Handwashing Steps Poster
- English / Spanish
Stop the Spread of Germs Poster
- English / Spanish / Chinese
Migrant Worker Guidance
- English / Spanish

State Resources for Economic Support

Visit the Resources for Economic Support website for individual and family, and small businesses & nonprofits.

Lucas County Jobs & Family Services
- JFS Public Assistance Benefits & SNAP Benefits Press Release 3/24/20
  - SNAP re-certifications have been suspended for the months of March, April, and May and benefits set to be redetermined during that period will be extended for 6 months.
  - The re-determination phone line has been closed because re-determination is not necessary at this time.
  - SNAP recipients are asked to use benefits.ohio.gov to check the status of their case or call 1-844-640-6446 if they have specific questions related to a non-SNAP case.
- SNAP/TANF Frequently Asked Questions

Workforce Development Needs
- OhioMeansJobs is still open to offer workers assistance by phone, email, or online.
- Aid is still available to companies who need aid recruiting workers, managing potential reductions in workforce, and planned for the weeks ahead.
- Employers: call 419-213-3300 or email tforeman@co.lucas.oh.us with a brief explanation of the needed assistance.
- Individuals: may call OhioMeansJobs at 419-213-JOBS (5627) or go online by visiting www.OhioMeansJobs.com where they can search and apply for jobs, create a resume and explore the various services available.

Unemployment Benefits
- Governor DeWine announced changes to Ohio Unemployment Benefits to clarify that individuals who are quarantined are considered unemployed (Executive Order 2020-03D)
- Coronavirus and Unemployment Insurance Benefits
  - Visit the link above for information on the application process a Q & A.
  - Form employers can distribute to staff to expedite claim process: (FORM)

County Employees
- The Employee Assistance Program (EAP) benefit can help you access a counselor for no-cost, confidential, solution-focused support. (MARCH NEWSLETTER)
  - Appointments are scheduled with convenient options: in-person, telephonic, and online video.
  - 24/7 crisis support. 419-475-5338 or 800-422-5338

TRAVEL GUIDANCE AND SAFETY

Employees who have traveled recently should consult CDC: Travel Guidance.
- Stay home for 14 days from the time you left an area with widespread, ongoing community spread (Level 3 Travel Health Notice Countries) and practice social distancing.
Considerations for Travel in the U.S.
- Travelers to U.S. states or non-level 3 countries should still exercise caution but may return to work if illness and symptom free.
- Call the COVID-19 Call Lines with any medical questions and refer to the Community Guidance tab to determine if symptoms might require self-quarantine.
CDC: Travel FAQ

Resources & Latest Information

National & State Resources
- CDC Coronavirus Information Page
- Ohio Department of Health (ODH) Coronavirus Page
  - Ohio Cases:
    - 145,165 Cases
      - 137,309 Confirmed Cases
      - 7,856 Probable Cases (CDC Expanded Case Definition)
    - 4,623 Deaths
      - 4,325 Confirmed Deaths
      - 298 Probable Deaths (CDC Expanded Case Definition)
  - State of Ohio COVID-19 Dashboard
- Avoiding Scams – COVID-19 Checklist
- Ohio EMA Warns About Scam Phone Calls (LINK)

You Can Help!
- Visit the DonateTLC.org website or DonateTLC Facebook Page.
- During this time of crisis, we all want to do our part to contribute to the community. donateTLC.org was created to be a central point of contact for all donations in Toledo-Lucas County, Ohio, and there are many ways you can give to those in need, or request a helping hand- individually or as an organization.
Medical Reserve Core Volunteers Needed!

- Our Medical Reserve Corp is looking for volunteers!
- You’ve worked hard in your career to master a variety of skills – in medicine, public health, safety, logistics, communications or a number of other areas.
- Volunteering with the Medical Reserve Corps is a simple and effective way to use and improve those skills, while helping to keep your family, friends and neighbors safe and healthy.
- Sign up here: https://www.ohioresponds.odh.ohio.gov/
  - All information entered into the volunteer profile is contained in a secure database and will be kept confidential.

Lucas County Resources
- Park & Playground Guidance
- Coronavirus Preparedness Fact Sheet
- COVID-19 FAQ’s
- Handwashing Saves Lives
- Personal Preparedness

- Senior Citizens:
  - Contact the Area Office on Aging of Northwestern Ohio at 419-382-0624 or by email at adrn@areaofficeonaging.com, or visit www.AreaOfficeOnAging.com for information, if you know of someone who is in need of assistance, or for details about service availability.

- Visiting Nursing Services
  - Home Visitor Guidance
  - For individuals who may need nursing services at home.
  - Visit www.elara.com or Contact Brian D. Horman at 419-467-4557 or bhorman@elara.com

- Birth & Death Certificates (Vital Statistics)

- Shelter Guidance
  - CDC: Interim Guidance for Homeless Shelters

Mental Health Resources
- ODH: Coping with COVID-19 Anxiety
- Parent & Caregiver Guide to Helping Families Cope with COVID-19
- Mental Health & Recovery Services Board (PRESS RELEASE)
  - For assistance managing anxiety or other mental concerns, call the Recovery Helpline at 419-255-3125.
  - To connect to a Crisis Counselor, text “4hope” to the Crisis hotline at 741-741
  - Use covid19@lcmhrsb.oh.gov for MHRSB requests.
- Tips for COVID-19 Stress
- National Alliance on Mental Illness (NAMI) Support Resources
  - NAMI Helpline: M-F 10a-6p (800) 950-6264

Community Meals
- Maritime Academy of Toledo
  - The Maritime Academy is now offering free lunches to their students.
  - Meal pickup is held every Tuesday & Thursday from 10 a.m. – 11 a.m. at the school’s main entrance.
  - Parents/Guardians do not need to call ahead, and only need to provide the student’s name to staff at the door.
  - This program will continue through the end of May if the school has not reopened by then.
- Toledo Public Schools
  - TPS is offering free meals for students. It is a drive through service and parents must call 211 to reserve.
  - More information at https://www.tps.org/discover-tps/news/2087-tps-to-continue-to-serve-meals.html
  - Meals are offered 11 a.m. – 1 p.m., Monday through Friday at:
    - Jones Leadership Academy
    - Bowsher High School
    - McKinley/DeVilbiss
    - Rogers High School
    - Scott High School
    - Start High School
    - Waite High School
    - Woodward High School.
- YMCA of Greater Toledo
  - 3 YMCA Toledo Branches will reopen on 3/20/20 to serve the community as grab-and-go food stations.
  - These branches will provide free meals for youth 18 and under. No proof of income is necessary.
    - Eastern Community YMCA at 2960 Pickle Road, Oregon
    - Wayman D. Palmer Community YMCA at 2053 N. 14th Street, Toledo
    - Wolf Creek YMCA at 2100 S. Holland-Sylvania Road, Maumee
  - Parents interested in the service should call United Way’s 2-1-1 number to reserve their meals.
    - Parents can pick up lunch, as well as a breakfast for the following morning for each of their children 18 years old and younger.
    - Reserving meals ahead of time will help the YMCA food stations ensure they do not run low on supplies.
  - YWCA Resources (Informational Flyer)
    - Domestic Violence Shelter will continue to function as normal, 24 hours a day, 7 days a week.
      - Overnight stays will cease until further notice and in-person visitation will be limited to essential appointments.
    - Rape Crisis Center
      - Advocacy services will continue including hospital advocacy and the crisis call line.
    - See flyer for additional program information.

Landfill Alternative Services (closed to the public)
- Brooklyn North Recycling
  - 4242 Creekside Ave, which will accept construction and demolition debris, M-F 8a-3:30p
  - Call 419-476-0655 for pricing and details.
- Republic Services
  - Vienna Junction Landfill
    - 6196 Hagman Rd, will accept construction, demolition debris, and household trash from Toledo residents.
    - Call 419-726-9465 for hours and pricing.
- Waste Management-Evergreen Recycling and Disposal Facility
  - 2625 E. Broadway St., Northwood, OH
  - Currently open, closes 4:30pm.
  - Call (866) 909-4458 for more information.
- Free Disposal Dates (LINK HERE)
  - Four free disposal dates at the Hoffman landfill are currently scheduled for Toledo Residents on May 30, July 11, Sept 12, and Nov 28.
    - Additional free landfill disposal days will be scheduled at a later date.

Lucas County Services
- While all offices at One Government Center are closed to the public effective 3/18/20, essential services- police, fire, water, sewer, and trash collection will continue.
- Engage Toledo remains open 24/7 to take calls at 419-936-2020.

Toledo Area Regional Transportation Authority (TARTA)
- Effective 3/20/20, TARTA will operate on a Level III service schedule: Saturday fixed-route schedule.
  - Service will be provided without fares until further notice to minimize viral spread.
  - Social distancing between operators and passengers is key to safe transport- only 10 passengers will be allowed on each route vehicle at a time.
- The TARTA Transit Hub at 525 Cherry St. is closed until further notice.
- Call-A-Ride and Express Service are temporarily discontinued.
- TARPS service is limited to medical and dialysis appointments pending further notice.

Toledo-Lucas County Health Department
- The lobby of the Health Department will be closed to the public effective 3/18/20.
- TB and STD clinic will accept patients by appointment only; call 419-213-2013 to schedule.
- The Women, Infants, Children’s (WIC) program will operate a curb-side service. (LINK HERE)

Lucas County Auditor
- LC Auditor Department Numbers
- Operating under S.E.T. guidelines.
  - S-SCHEDULE AN APPOINTMENT: The Auditor’s Office will take appointments via Facetime, and conference calls. See contact information below. Email, text or call.
  - E-EMAIL QUESTIONS AND REQUEST FORMS:
    Please email requests and questions to outreach@co.lucas.oh.us
  - T-TEXT A QUESTION TO (419) 309-7877
  - Last, please call our consumer hotline at (419) 213-4406

United Way 2-1-1
- United Way Coordinates Meals for Students Amid School Closures: Press Release
- United Way 2-1-1 is taking meal pack reservations for students on behalf of Toledo Public Schools and their eight meal-site locations, as well as Connecting Kids to Meals 15 meal-site locations.
  - We are actively uploading information into our 2-1-1 database on other school districts across Lucas, Wood and Ottawa County who are offering meal programming
  - United Way will also be assembling weekend snack packs to be distributed on Fridays at various Connecting Kids to Meals locations, on top of the meals they’re receiving throughout the week.
- Donation Support
  - United Way has recently created a Emergency Response Fund 2020 which will help cover future costs for community needs.
    - See the Designate drop-down (Image) on our donate page to give directly to this cause.
    - For example, we are expecting to distribute 10,000-12,000 snack bags over the course of three weekends alone, which total $35,000-$42,000. Several community institutions have stepped-up to cover these costs, but, if school closures continue, we will need your help. Our other partners in basic needs, health, education and financial stability may have emerging requests the community, that this fund can assist with.

Provider Guidance

COVID-19 Information for Healthcare Professionals (HCPs)

Clinician On-Call Center:
- Call 800-CDC-INFO (800-232-4636) and ask for the Clinician On-Call Center. Learn More Here (PDF)
- The Clinician On-Call Center is a 24-hour hotline with trained CDC clinicians standing by to answer COVID-19 questions from healthcare personnel on a wide range of topics, such as diagnostic challenges, clinical management, and infection prevention and control.

Ohio Responsible Restart Guidance

Clinical Care Guidance for HCPs

Discontinuation of Isolation/Quarantine & Criteria for Return to Work

Hospital Visitation; Utilities; Community Closures, Changes & Cancellations

UTILITIES

The following utility companies have committed to temporarily suspending utility shutoffs during the coronavirus response.
Buckeye Broadband (LINK HERE)
- Effective immediately and for the next 30 days, the disconnection of high speed data and residential telephone service is suspended for customers unable to pay their bill due to economic hardship related to COVID-19.
- If you are currently unable to pay your bills, contact Buckeye:
  - NW Ohio/SE Michigan: 419.724.9800
  - Erie County: 419.627.0800
Columbia Gas (PRESS RELEASE 4-6-20)
- Gas shutoffs for nonpayment have been suspended.
- Customers indicating hardship or other impact due to COVID-19 can arrange flexible payment plans. Late payment charges are suspected until June 1.
- To manage your account visit www.columbiagasohio.com or call 1-800-344-4077.
First Energy (Toledo Edison) (LINK HERE)
- Press Release: 2020-03-13 FirstEnergy Suspends Service Disconnections
Toledo Public Utilities (LINK HERE)
- Water services to any Toledo residential and Lucas County customers will not be shut off at this time
- Water service will be restored to all residential customers whose water was disconnected for non-payment.
- For assistance call Engage Toledo at 419-936-2020 or email dpucustomerservice@toledo.oh.gov.

LUCAS COUNTY (Pending Updates)

Pending specific updates (coming soon), please call ahead for specific business operations to see if they are open and what infection prevention measures (masks/social distancing, scheduling) they have in place for the public to use their services.

Limited English Proficient (LEP) & Immigrant Community Member Resources

All local Spanish, Arabic, and Chinese translated materials can be found under the appropriate tabs above with their English counterparts.

The Toledo-Lucas County Health Department, the City of Toledo, and Lucas County are committed to ensuring meaningful access to individuals who do not speak English as their primary language and who have limited ability to read, write, speak, or understand English.

LEP residents are encouraged to the call the 24/7 to have COVID-19 medical questions answered by a nurse. The multilingual line is 419-291-5355.

Spanish, Arabic, and Chinese Facebook Live Sessions

Starting Wednesday 3/25/20, County, City, and Health officials will hold Facebook Live COVID-19 Q & A’s in Spanish, Arabic, and Chinese to regularly update our largest Limited English Proficient (LEP) communities.
Facebook Live sessions can be viewed on TLCHD’s Facebook or on TLCHD’s YouTube Channel.

Centers for Disease Control and Prevention (CDC)

Centros para el Control y la Prevencion de Enfermedads
- Fully Spanish translated CDC website
Prevención y tratamiento
预防与治疗
CDC Other Language Resources
CDC Other Language Print Resources & Factsheets

State of Ohio

Ohio Department of Health
- COVID-19 Hotline is staffed with bilingual Spanish interpreters.
- 1-888-427-5634
Ohio Commission on Hispanic & Latino Affairs (OCHLA)
- Resources in English and Spanish

Additional Multilingual Resources and Documents

Hesperian Health Guides
- Provides multilingual COVID-19 information guidance
Switchboard
- A Round-Up of Multilingual Resources
Refugee Council USA
- Stop the Spread of Germs Posters:
  - Arabic / Burmese / Chinese / Dari / English / Farsi / French / Kinyarwanda / Pashto / Portuguese / Russian / Spanish / Somali / Swahili / Tigrinya / Ukrainian / Urdu

According to the 2014 American Community Survey, the most recent year for Limited English Proficient (LEP) community member data, Lucas County has a population of 438,167 with 24,986 individuals who speak a language other than English and 7,105 individuals who are LEP.

The largest LEP populations within Lucas County speak:

Spanish 2,936
Chinese 1,060
Arabic 930

Lucas County is also home to significant numbers of LEP individuals who speak German, Guajarati, Japanese, Korean, Polish, Vietnamese, and various African languages. As a result, translation of documents will be prioritized for Spanish, Chinese, and Arabic and interpretation services will be available in additional languages by language access providers.

COVID-19 Newsletter, Data, and Maps