Page updated 12-8-20
CONTENT ON THIS TAB IS CURRENTLY UNDER REVIEW FOR UPDATES
Key Lucas County Service & Resource Contact Information
Lucas County COVID Hotline:
- Dial (419) 213-4161
- Option 1:
- For general questions or concerns about COVID, press 1 to connect to the Ohio Department of Health's Information Hotline 1-833-4-ASK-ODH (1-833-427-5634)
- Option 2:
- For COVID-19 testing site information, press 2.
- Option 3:
- For information on Self-Quarantine vs Self-Isolation, press 3.
- Option 4:
- To make a report about a business not enforcing COVID safety requirements or mask use, press 4.
- Option 5:
- If you are an employer calling to report a positive employee, press 5.
- Option 1:
24/7 United Way 2-1-1 Call Line
- Connect to 2-1-1 for all non-medical related questions.
- Dial 2-1-1 or
- Text your zip code to 898-211
- Chat online at www.211nwo.org
- School Meals Info on Resource tab below
COVID-19 Emotional Support:
- Call 419-442-0580.
24/7 Crisis Text Line:
- Text 4hope to 741-741 to be connected to a crisis counselor.
24/7 Crisis/Recovery Helpline:
- Call 419-255-3125 for information and linkage to mental health and addition services.
Supporting Local Heroes:
- Call 419-841-6781.
ZEPF Center:
- Call 419-841-7701.
Toledo Water Service
- Toledo residents can call Engage Toledo 419-936-2020 to get their water turned back on for free.
CONTENT ON THIS TAB IS CURRENTLY UNDER REVIEW FOR UPDATES
See the Limited English Proficient (LEP) tab for additional resources in other languages.
Guidance & Resources
- CDC: How to Protect Yourself
- CDC: What to Do if You Are Sick
- CDC: Cleaning & Disinfection for Households
- Social Distancing: This is Not a Snow Day
- Park & Playground Guidance
- Communities of Worship Guidance
- Face Covering/Mask Guidance
- U.S. Surgeon General: How to Make a Face Covering
- ODH Cloth Face Coverings Checklist (Website) / (PDF)
- TARTA Riders Facial Covering Requirement (4-11-20)
- How Protective is your face covering/mask? (Click Image Below)
- How to Prepare your Home
-
Symptoms of Coronavirus Disease (COVID) 2019
-
Stop the Spread of Germs
CONTENT ON THIS TAB IS CURRENTLY UNDER REVIEW FOR UPDATES
-
You Can Help!
- Visit the DonateTLC.org website or DonateTLC Facebook Page.
- During this time of crisis, we all want to do our part to contribute to the community. donateTLC.org was created to be a central point of contact for all donations in Toledo-Lucas County, Ohio, and there are many ways you can give to those in need, or request a helping hand- individually or as an organization.
-
Medical Reserve Core Volunteers Needed!
- Our Medical Reserve Corp is looking for volunteers!
- You’ve worked hard in your career to master a variety of skills – in medicine, public health, safety, logistics, communications or a number of other areas.
- Volunteering with the Medical Reserve Corps is a simple and effective way to use and improve those skills, while helping to keep your family, friends and neighbors safe and healthy.
- Sign up here: https://www.ohioresponds.odh.ohio.gov/
- All information entered into the volunteer profile is contained in a secure database and will be kept confidential.
-
Lucas County Resources
-
- Senior Citizens:
- Contact the Area Office on Aging of Northwestern Ohio at 419-382-0624 or by email at adrn@areaofficeonaging.com, or visit www.AreaOfficeOnAging.com for information, if you know of someone who is in need of assistance, or for details about service availability.
- Senior Citizens:
-
- Visiting Nursing Services
- Home Visitor Guidance
- For individuals who may need nursing services at home.
- Visit www.elara.com or Contact Brian D. Horman at 419-467-4557 or bhorman@elara.com
- Visiting Nursing Services
-
- Birth & Death Certificates (Vital Statistics)
-
- Shelter Guidance
- Mental Health Resources
- ODH: Coping with COVID-19 Anxiety
- Parent & Caregiver Guide to Helping Families Cope with COVID-19
- Mental Health & Recovery Services Board (PRESS RELEASE)
- For assistance managing anxiety or other mental concerns, call the Recovery Helpline at 419-255-3125.
- To connect to a Crisis Counselor, text "4hope" to the Crisis hotline at 741-741
- Use covid19@lcmhrsb.oh.gov for MHRSB requests.
- Tips for COVID-19 Stress
- National Alliance on Mental Illness (NAMI) Support Resources
- NAMI Helpline: M-F 10a-6p (800) 950-6264
- Community Meals
- Maritime Academy of Toledo
- The Maritime Academy is now offering free lunches to their students.
- Meal pickup is held every Tuesday & Thursday from 10 a.m. - 11 a.m. at the school's main entrance.
- Parents/Guardians do not need to call ahead, and only need to provide the student's name to staff at the door.
- This program will continue through the end of May if the school has not reopened by then.
- Toledo Public Schools
- TPS is offering free meals for students. It is a drive through service and parents must call 211 to reserve.
- More information at https://www.tps.org/discover-tps/news/2087-tps-to-continue-to-serve-meals.html
- Meals are offered 11 a.m. - 1 p.m., Monday through Friday at:
- Jones Leadership Academy
- Bowsher High School
- McKinley/DeVilbiss
- Rogers High School
- Scott High School
- Start High School
- Waite High School
- Woodward High School.
- YMCA of Greater Toledo
- 3 YMCA Toledo Branches will reopen on 3/20/20 to serve the community as grab-and-go food stations.
- These branches will provide free meals for youth 18 and under. No proof of income is necessary.
- Eastern Community YMCA at 2960 Pickle Road, Oregon
- Wayman D. Palmer Community YMCA at 2053 N. 14th Street, Toledo
- Wolf Creek YMCA at 2100 S. Holland-Sylvania Road, Maumee
- Parents interested in the service should call United Way's 2-1-1 number to reserve their meals.
- Parents can pick up lunch, as well as a breakfast for the following morning for each of their children 18 years old and younger.
- Reserving meals ahead of time will help the YMCA food stations ensure they do not run low on supplies.
- YWCA Resources (Informational Flyer)
- Domestic Violence Shelter will continue to function as normal, 24 hours a day, 7 days a week.
- Overnight stays will cease until further notice and in-person visitation will be limited to essential appointments.
- Rape Crisis Center
- Advocacy services will continue including hospital advocacy and the crisis call line.
- See flyer for additional program information.
- Domestic Violence Shelter will continue to function as normal, 24 hours a day, 7 days a week.
- Maritime Academy of Toledo
- Landfill Alternative Services (closed to the public)
- Brooklyn North Recycling
- 4242 Creekside Ave, which will accept construction and demolition debris, M-F 8a-3:30p
- Call 419-476-0655 for pricing and details.
- Republic Services
- Vienna Junction Landfill
- 6196 Hagman Rd, will accept construction, demolition debris, and household trash from Toledo residents.
- Call 419-726-9465 for hours and pricing.
- Vienna Junction Landfill
- Waste Management-Evergreen Recycling and Disposal Facility
- 2625 E. Broadway St., Northwood, OH
- Currently open, closes 4:30pm.
- Call (866) 909-4458 for more information.
- Free Disposal Dates (LINK HERE)
- Four free disposal dates at the Hoffman landfill are currently scheduled for Toledo Residents on May 30, July 11, Sept 12, and Nov 28.
- Additional free landfill disposal days will be scheduled at a later date.
- Four free disposal dates at the Hoffman landfill are currently scheduled for Toledo Residents on May 30, July 11, Sept 12, and Nov 28.
- Brooklyn North Recycling
- Lucas County Services
- While all offices at One Government Center are closed to the public effective 3/18/20, essential services- police, fire, water, sewer, and trash collection will continue.
- Engage Toledo remains open 24/7 to take calls at 419-936-2020.
- Toledo Area Regional Transportation Authority (TARTA)
- Effective 3/20/20, TARTA will operate on a Level III service schedule: Saturday fixed-route schedule.
- Service will be provided without fares until further notice to minimize viral spread.
- Social distancing between operators and passengers is key to safe transport- only 10 passengers will be allowed on each route vehicle at a time.
- The TARTA Transit Hub at 525 Cherry St. is closed until further notice.
- Call-A-Ride and Express Service are temporarily discontinued.
- TARPS service is limited to medical and dialysis appointments pending further notice.
- Effective 3/20/20, TARTA will operate on a Level III service schedule: Saturday fixed-route schedule.
- Toledo-Lucas County Health Department
- The lobby of the Health Department will be closed to the public effective 3/18/20.
- TB and STD clinic will accept patients by appointment only; call 419-213-2013 to schedule.
- The Women, Infants, Children's (WIC) program will operate a curb-side service. (LINK HERE)
- Lucas County Auditor
- LC Auditor Department Numbers
- Operating under S.E.T. guidelines.
- S-SCHEDULE AN APPOINTMENT: The Auditor’s Office will take appointments via Facetime, and conference calls. See contact information below. Email, text or call.
- E-EMAIL QUESTIONS AND REQUEST FORMS:
Please email requests and questions to outreach@co.lucas.oh.us - T-TEXT A QUESTION TO (419) 309-7877
- Last, please call our consumer hotline at (419) 213-4406
- United Way 2-1-1
- United Way Coordinates Meals for Students Amid School Closures: Press Release
- United Way 2-1-1 is taking meal pack reservations for students on behalf of Toledo Public Schools and their eight meal-site locations, as well as Connecting Kids to Meals 15 meal-site locations.
- We are actively uploading information into our 2-1-1 database on other school districts across Lucas, Wood and Ottawa County who are offering meal programming
- United Way will also be assembling weekend snack packs to be distributed on Fridays at various Connecting Kids to Meals locations, on top of the meals they're receiving throughout the week.
- Donation Support
- United Way has recently created a Emergency Response Fund 2020 which will help cover future costs for community needs.
- See the Designate drop-down (Image) on our donate page to give directly to this cause.
- For example, we are expecting to distribute 10,000-12,000 snack bags over the course of three weekends alone, which total $35,000-$42,000. Several community institutions have stepped-up to cover these costs, but, if school closures continue, we will need your help. Our other partners in basic needs, health, education and financial stability may have emerging requests the community, that this fund can assist with.
- United Way has recently created a Emergency Response Fund 2020 which will help cover future costs for community needs.
CONTENT ON THIS TAB IS CURRENTLY UNDER REVIEW FOR UPDATES
UTILITIES
- The following utility companies have committed to temporarily suspending utility shutoffs during the coronavirus response.
- Buckeye Broadband (LINK HERE)
- Effective immediately and for the next 30 days, the disconnection of high speed data and residential telephone service is suspended for customers unable to pay their bill due to economic hardship related to COVID-19.
- If you are currently unable to pay your bills, contact Buckeye:
- NW Ohio/SE Michigan: 419.724.9800
- Erie County: 419.627.0800
- Columbia Gas (PRESS RELEASE 4-6-20)
- Gas shutoffs for nonpayment have been suspended.
- Customers indicating hardship or other impact due to COVID-19 can arrange flexible payment plans. Late payment charges are suspected until June 1.
- To manage your account visit www.columbiagasohio.com or call 1-800-344-4077.
- First Energy (Toledo Edison) (LINK HERE)
- Toledo Public Utilities (LINK HERE)
- Water services to any Toledo residential and Lucas County customers will not be shut off at this time
- Water service will be restored to all residential customers whose water was disconnected for non-payment.
- For assistance call Engage Toledo at 419-936-2020 or email dpucustomerservice@toledo.oh.gov.
LUCAS COUNTY (Pending Updates)
- Pending specific updates (coming soon), please call ahead for specific business operations to see if they are open and what infection prevention measures (masks/social distancing, scheduling) they have in place for the public to use their services.
CONTENT ON THIS TAB IS CURRENTLY UNDER REVIEW FOR UPDATES
All local Spanish, Arabic, and Chinese translated materials can be found under the appropriate tabs above with their English counterparts.
The Toledo-Lucas County Health Department, the City of Toledo, and Lucas County are committed to ensuring meaningful access to individuals who do not speak English as their primary language and who have limited ability to read, write, speak, or understand English.
LEP residents are encouraged to the call the 24/7 to have COVID-19 medical questions answered by a nurse. The multilingual line is 419-291-5355.
Spanish, Arabic, and Chinese Facebook Live Sessions
- Starting Wednesday 3/25/20, County, City, and Health officials will hold Facebook Live COVID-19 Q & A's in Spanish, Arabic, and Chinese to regularly update our largest Limited English Proficient (LEP) communities.
- Facebook Live sessions can be viewed on TLCHD's Facebook or on TLCHD's YouTube Channel.
Centers for Disease Control and Prevention (CDC)
- Centros para el Control y la Prevencion de Enfermedads
- Fully Spanish translated CDC website
- Prevención y tratamiento
- 预防与治疗
- CDC Other Language Resources
- CDC Other Language Print Resources & Factsheets
State of Ohio
- Ohio Department of Health
- COVID-19 Hotline is staffed with bilingual Spanish interpreters.
- 1-888-427-5634
- Ohio Commission on Hispanic & Latino Affairs (OCHLA)
- Resources in English and Spanish
Additional Multilingual Resources and Documents
- Hesperian Health Guides
- Provides multilingual COVID-19 information guidance
- Switchboard
- A Round-Up of Multilingual Resources
- Refugee Council USA
According to the 2014 American Community Survey, the most recent year for Limited English Proficient (LEP) community member data, Lucas County has a population of 438,167 with 24,986 individuals who speak a language other than English and 7,105 individuals who are LEP.
The largest LEP populations within Lucas County speak:
- Spanish 2,936
- Chinese 1,060
- Arabic 930
Lucas County is also home to significant numbers of LEP individuals who speak German, Guajarati, Japanese, Korean, Polish, Vietnamese, and various African languages. As a result, translation of documents will be prioritized for Spanish, Chinese, and Arabic and interpretation services will be available in additional languages by language access providers.
Lucas County Community COVID-19 Survey
- Designed to help health officials track suspected cases, estimate COVID-19 presence in our community, and follow-up with individuals expressing mild to moderate symptoms as time and resources permit.
- Securely encrypted, safe, and HIPAA protected.
- Your information will never be shared with any third party not working on the pandemic response.
- Made possible through close collaboration between the University of Toledo and the Health Department.
- YOU can help Keep the Curve Flat by reporting your COVID symptoms as honestly and carefully as you can.
DEPARTMENT INFO
635 N. Erie St.
Toledo, OH 43604
419.213.4100
CONNECT
